Refund policy

At Roshan's Jewellery, we value your satisfaction and want you to be delighted with your purchase. If, for any reason, you are not entirely satisfied with your jewellery, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may be eligible for a return and refund under the following conditions:

  • The item is damaged, defective, or significantly different from the description.
  • The item has not been worn or used.
  • The original packaging, including all tags and labels, is intact.
  • The return request is initiated within the specified time frame.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team within 10 days of receiving your order.
  • Provide details about the item, reason for the return, and any supporting evidence such as photographs.
  • Our customer support team will guide you through the return process, including providing you with the necessary instructions and return address.

3. Refund Process

Once we receive the returned item and confirm that it meets the eligibility criteria, we will proceed with the refund process. The refund will be issued using the original payment method, and you can expect to receive the refund within 10 days from the date of confirmation.

4. Non-Refundable Items

Please note that certain items are non-refundable, including:

  • Custom-made or personalized jewellery.
  • Items that do not meet the eligibility criteria mentioned above.

5. Shipping Costs

In case of a return or refund due to our error or a defective item, we will cover the shipping costs. However, if the return is due to a change of mind or other reasons not attributable to Roshan's Jewellery, the customer will be responsible for the return shipping costs.

6. Additional Information

  • It is advisable to use a reputable shipping service with tracking capabilities when returning items to ensure safe and reliable delivery.

  • We recommend insuring the package for its full value to protect against loss or damage during transit.

  • Please note that any modifications or alterations made to the jewellery by a third party will void the eligibility for returns or refunds.

7. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team. We are here to help and ensure your satisfaction.

Please note that this return and refund policy is subject to change, and any updates will be communicated on our website, roshansjewellery.in.

We appreciate your trust in Roshan's Jewellery and look forward to serving you with the utmost care and professionalism.