Shipping policy
At Roshan's Jewellery, we strive to provide a seamless and reliable shipping experience for our customers. We understand the importance of receiving your precious jewellery in a timely and secure manner. This shipping policy outlines the details of our shipping methods, delivery timeframes, and related information.
1. Shipping Methods
We offer shipping services through trusted and reputable carriers to ensure the safe and efficient delivery of your jewellery. The shipping methods available may vary depending on your location and the items being shipped. During the checkout process, you will be able to select the preferred shipping method that suits your needs.
2. Processing Time
Once your order is confirmed and payment is received, our team will begin processing your order. The processing time typically ranges from 1 to 3 business days. Please note that custom-made or personalized jewellery may require additional processing time, as indicated in the product description.
3. Delivery Time
The delivery time consists of the processing time and the transit time. The transit time varies based on the shipping method selected and the destination of your order. We make every effort to provide accurate delivery estimates; however, please understand that unforeseen circumstances such as customs delays or extreme weather conditions may impact the actual delivery time.
Usual Delivery Timeline Range:
- Minimum Delivery Time: 7 Days
- Maximum Delivery Time: 15 Days
4. Order Tracking
For your convenience, we provide order tracking information once your package is shipped. You will receive a shipping confirmation email with a tracking number that allows you to monitor the progress of your shipment. Simply click on the provided tracking link or enter the tracking number on our website to obtain real-time updates on the location and status of your package.
5. Shipping Costs
The shipping costs are calculated based on various factors, including the shipping method, destination, and the weight or value of the items being shipped. During the checkout process, the applicable shipping charges will be displayed, allowing you to review and confirm the total cost before making your payment.
6. International Shipping
We proudly offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges, if any, are the responsibility of the recipient and may vary depending on the customs regulations of the destination country.
7. Packaging and Insurance
To ensure the safety of your jewellery during transit, we take great care in packaging each item securely. Each piece of jewellery is carefully placed in a protective box or pouch. Additionally, we may provide insurance coverage for high-value items to protect against loss or damage during shipment.
8. Address Accuracy
Please ensure that you provide accurate and complete shipping information, including the correct recipient name, delivery address, and contact details. We cannot be held responsible for delays or delivery issues caused by incorrect or insufficient address information provided by the customer.
9. Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. We are here to help and provide you with the necessary information to ensure a smooth shipping experience.
Please note that this shipping policy is subject to change, and any updates will be communicated on our website, roshansjewellery.in.
We appreciate your trust in Roshan's Jewellery and will continue to prioritize the secure and timely delivery of your precious jewellery.